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Privacy Policy Terms and Conditions

Terms & Conditions

Hello and apologies for these boring Terms & Conditions but they are good at keeping things clear and fair - If anything doesn't make sense, just email :)

1. Using Our Website

Please be kind to the website and don’t break it, if you are going to steal our photos or artworks then make sure you do something actually good with them. No doing anything weird…We occasionally update the site or tweak these terms, usually when we realise something could be explained better.

2. Product Info

We do our best to photograph, measure, and describe everything accurately. Screens can make colours look funny and handmade things can vary slightly — that’s part of their charm, not a fault.

Vintage trinkets often come with a bit of wear and tear, which we’ll always mention in the description and will be visible in the piccies.
If we ever mess up something like a price or detail, we’ll let you know and you can decide if you still want the item.

If something says “Made in the LIU studio” this means that I printed / made it and it will most likely not be traditionally perfect but still quite good.

3. Ordering From Us

When you place an order, you’ll get an email saying we’ve received it.
Your order is officially confirmed once it has been dispatched.

If we ever need to cancel an order (very rare, usually stock issues, cyborg errors etc.), we’ll email you straight away.

If you do not receive and order confirmation email please reach out asap.

4. Prices & Payment

Prices do not include any VAT as we are not VAT registered.
Delivery charges are shown at checkout.

Payment is taken when you order.

5. Shipping + Delivery

I try my best to dispatch all orders within 1 week of purchase, but this can take longer during busy times like Christmas, launch weeks, or the occasional moment where I’m hiding from the world.

If you’re unhappy with the wait time, I’m always happy to refund your order before it ships.

I try to check emails at least once a week. If you haven’t had a reply, feel free to send a friendly nudge.
If your order is running late, I will throw in a freebie as a thank you for being patient.
Orders often come with free stickers and sometimes other things.

6. Product-Specific Info

6.1 Footwear

  • Please check the sizing info before purchasing.
  • If you might return them, try shoes indoors only.
  • I can’t accept footwear back with worn soles, smells, marks, or evidence of having lived a full life already (unless faulty).

6.2 Silver Jewellery and Accessories

  • Silver tarnishes naturally — totally normal, not a defect.
  • Follow the care advice included.
  • Other jewellery must be returned unworn.
  • If stated as “Made to Order” you will not be able to return this item.

6.3 Made in LIU Studio Items

  • Slight differences in colour, pattern, or finish are normal and not considered faults.
  • If something arrives damaged or genuinely faulty (t-shirt seam ripped etc.), just send photos and I’ll refund or replace.
  • Returns are accepted as long as items are unused and in original condition.
  • These are slowly printed in small quantities with love but will not be “factory” levels of quality, if you want perfection please order regular mainline items which are all made to robot standards.

6.4 Books & Zines

  • These may have tiny printing quirks or handling marks — normal stuff unless stated otherwise.
  • Sealed items need to stay sealed if being returned.
  • If it arrives damaged, let me know and we’ll fix it.

6.5 Vintage trinkets

  • Expect signs of age.
  • I always describe condition as honestly as possible.
  • Please return in the same condition it arrived.

6.6 Cassette Tapes

  • Tapes are tested where possible.
  • Opened/played tapes can’t be returned unless faulty.
  • If something arrives smashed or unplayable, email me and I’ll sort it.

7. If Something Is Wrong With Your Product

If you’re unhappy due to a manufacturing flaw (marked/misprinted items, factory stitching issues, etc.), please email photos ASAP after delivery.
Once returned, I’ll either refund or replace — whichever you prefer.

If you bought the item from a physical store that stocks our products, please return it to them and I’ll organise everything through the store.

If you ever have questions about sizing, fabric, or general wonderings then please email.

8. Cancellations + Returns (The Legal Bit)

If you're in the UK or EU, you get a 14-day cooling-off period starting the day after your order arrives.
You can cancel for any reason as long as the item is unused and in its original condition.

You’ll need to cover the return postage unless the item is faulty.

Once your return arrives back to me, I refund within 14 days.

Refunds may take unto 7 working days to clear depending on how you paid and who your payment provider is.

9. Faulty, Wrong, or Damaged Orders

Email photos. I fix.

10. Stores + Stockists

Sure, stores might seam a thing of the past, but they are important places where you can hang out and make friends and learn about things and maybe get a job. I work with lots of these people which you can see on the stockists page — please support your local shop if they carry our things.

If you’d love to see us stocked somewhere near you, drop me a message and I’ll reach out to them.

12. Liability

Life Is Unfair LTD is responsible for things that go wrong because we didn’t act with reasonable care.
Life Is Unfair LTD is not responsible for things we couldn’t predict, things outside our control, or business-related losses.

Your legal rights as a customer still apply.

13. Governing Law

These terms follow the laws of England and Wales.
Any disputes will be handled by the courts here.

14. Delivery Liability After Dispatch

Once your order has been handed to the courier, delays are unfortunately out of our control. If something gets lost or goes wandering, email us and we’ll do what we can to chase it up or replace/refund where possible.

15. Incorrect Addresses

Please double-check your address at checkout — we’re not able to replace or refund orders sent to an incorrectly entered address.

16. Customs, Duties & Import Taxes

If you’re ordering from outside the UK, your country might add customs fees or import taxes. These are out of my hands and are the buyer’s responsibility.


17. Force Majeure

If something wild happens that’s totally out of our control (postal strikes, extreme weather, supply chain meltdowns, etc.), we can’t be held responsible for delays — but we’ll always communicate and try to find a solution.

18. Goodwill

At the end of each financial year (April 6th-April 5th) we donate a quarter of our profits to charities and projects committed to fighting the good fight on the frontlines of injustice, (this year BEO and The North Star). To date we have donated £6415.97 (we are a small company)

19. Accuracy of Information

We do our best to make sure everything on the site is accurate and up-to-date, but we can’t guarantee 100% perfection.

20. Changes to Terms & Conditions

We may update these Terms & Conditions occasionally. The version on the website at the time you order is the one that applies.

20. Privacy Policy

20.1. Who We Are

Life Is Unfair LTD

21.2. What Information We Collect

We only collect what I actually need to run the shop and get your order to you safely.

This includes:

  • Your name
  • Delivery address
  • Billing address
  • Email address
  • Order details
  • Payment confirmation (handled securely by the payment provider — I never see your full card details)
  • Any messages you send (like sizing questions or queries)

When you browse the site, we may also collect:

  • Basic device info (IP address, browser type, etc.)
  • Website usage (pages visited, time on site)

This helps us keep the website running smoothly.

21.3. How We Use Your Information

  • Process and deliver your orders
  • Email you order updates
  • Answer your messages
  • Sort out returns, refunds, or product questions
  • Keep the website working

21.4. Payment Information

Your payment is handled securely by trusted third-party processors (e.g., Stripe, PayPal, Shopify Payments).

We never see your full card number, expiry date, or security code.

21.5. Cookies (Digital Kind)

This website uses cookies — small data files that help with things like:

  • Keeping items in your cart
  • Remembering preferences
  • Understanding what pages are popular

They’re not harmful, and you can turn them off in your browser settings if you’d prefer (though some things on the site might stop working properly).

20.6. Sharing Your Information

We only share your details with people who actually help make your order happen. This includes:

  • Delivery companies (couriers, Royal Mail, etc.)
  • Payment processors
  • Website hosting / analytics tools

They get only the information they need and nothing more.

We don’t share your details with anyone else unless the law says we have to.

21.7. Data Storage & Security

We store your information securely and only keep it for as long as needed:

  • To process your order
  • To comply with tax / legal requirements
  • To resolve any issues or returns

After that, it’s deleted or anonymised.

21.8. Your Rights

You have full control over your data. Under UK GDPR, you can:

  • Ask what data we have about you
  • Ask us to correct wrong info
  • Request deletion of your data
  • Ask us to stop using it
  • Ask for a copy of your data
  • Withdraw consent for any marketing (if we ever send marketing emails)

21.9. International Orders

If you live outside the UK and place an order, your delivery info may be shared with overseas postal services or customs authorities.

21.10. Links to Other Sites

If we link to external sites (like stockists, social media, or features), we’re not responsible for their privacy practices — check their policies if needed.

21.11. Updates to This Policy

Occasionally we update this Privacy Policy when things change or improve.
The version on the website is always the most up-to-date one.

22. Contact

info@mylifeisunfair.com